Put your anger aside, stay calm as customers make continuous calls or send emails to push progress. Do not refuse to answer complaining calls, spell out the typical procedures of an insurance contract to them, persuade them to be patient and show them how hard your have tried to come up with the results as soon as possible. On the other hand, contact the insurance company, inform them the urgency of your current situation. If the insurance party keeps neglecting their responsibilities, push the person in charge by means of menacing to report to his/her senior manager if they are still not willing to co-operate or making deal with another insurance company. be This method appears to be rough and ineffective. But in fact, it always works out for me whenever I have to ope with problems stemming from the insurance party, keep pushing them if you want them to be attentive to going about your needs rapidly and in accordance with your demand

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