In comparison with the eBay website on computers, eBay Mobile gets this problem and it needs to be fixed. To be consistent with, system availability of the application remains some problem as well. As some people report that there are neither postings for the auction schedule nor the questions and answers of the listing whenever they click on them. They even cannot change users’ settings or posts and unable to view sent messages, that’s why another application is needed for selling… There are also other comments that eBay Mobile is good for tracking but not for bidding since it can cause a loss of items. More functionality that users have suggested can be saved searches, favorite sellers, sellers of other items. As a final point, the Privacy feature of the eBay Mobile is generally safe and secure; however, there still exist some glitches which including unconfirmed addresses of sellers and no contained information of the people who comments on the item/transactions. E- Bay Mobile application is not absolutely flawless that requires many improvements in the future updates/versions.

Besides, there are various problems with the program and technical features in its latest version which caused obstacles to the users. Some people complained about the inability to personalize the Watch List (Add/Remove), to view queries and replies between sellers and buyers as well as to view sent messages or buyers’ account information though these can be categorized in the System Availability part of the E-S-QUAL Scale. Furthermore, one of the most imperative improvements implemented lately is the Push Notification feature in auction application- a useful function that can notify eBay bidders when their bid is outbid. However, now there is good news for eBay users that is the latest upgraded 1.7.2 patch version of fixing speed problem, which makes it easier to access the application and transactions.

To be consistent with, the availability of the application system exposes some minor problems as well. As some people report that there is no postings for the auction schedule, or the questions and answers of the listing when he/she clicks on them, cannot change user settings, posts, cannot view sent messages and need another applications for selling (chỗ in đậm, anh hem hỉu)

Basing on nhé, vì the company (thể chủ động)

Basing on users’ reviews for the current eBay mobile version, the company should carefully listen to their feedbacks and give appropriate responses and improvements to meet and satisfy the marketplace expectations. In a general point of view, the average rating for the latest version is relatively positive and effective.